Blood Donor Programs

How will I be notified about Guardians Circle membership benefits?

Blood donor members will be notified by email about all Guardians Circle membership rewards and benefit opportunities. Information may also be posted on the Blood Donor Portal and displayed on digital signage screens inside donation centers and on bloodmobiles regarding current Guardians Circle membership benefits.

• Donor rewards and membership benefits offered via email are only available to be claimed for a limited time therefore donors are encouraged to check their emails and log in to their blood donor portal regularly. The email will include a timeframe or end date by which a member must claim their rewards. Guardian Circle members who are unable to claim their reward by the specified time may still be eligible for items while supplies last.
• Blood donors are encouraged to register an email address to receive notifications from San Diego Blood Bank. Gmail is one email service provider that is easy to set up and accepts emails from San Diego Blood Bank.
• Please be advised that email addresses through AT&T, PacBell, and SBCGlobal may not receive any notifications from our email system.
• If a blood donor does not wish to register an email address with SDBB to receive donor rewards updates, they may contact (619) 400-8251 or email rewards@sdbb.org, to discuss alternative notification options.

How do I sign up to join the Guardians Circle Donor Pledge Program?

All blood donors are invited to sign up for the Guardians Circle Pledge Program. Donors pledge to donate blood within 8 weeks from the day they become eligible to donate to receive membership benefits and special opportunities. It is easy to sign up for blood donor rewards! Choose one of the methods below.

• For existing blood donors who have created a Blood Donor Portal account:
  Click here to log in to your Blood Donor Portal and click the link on the Welcome Page to make your pledge and join.
• For existing blood donors, new donors, and first-time blood donors without an account:
  Click this link to be directed to our Blood Donor Portal to create an account. Once your account is created, it will automatically redirect you to complete the Guardians Circle pledge form. A donor portal account is required to sign up for donor rewards online.
• While electronic sign-ups are preferred, our team can assist any blood donor who needs help creating or logging into their donor portal account. If a blood donor is unable to sign up online, please ask our staff at your donation or contact donorservices@sdbb.org or (619) 400-8251 for assistance.

What can I expect after joining the Guardians Circle?

After a blood donor completes the Guardians Circle pledge form, they will move from Non-Member to Member status. Guardians will also receive an email with a welcome message and gift for joining this elite group of lifesavers.

Blood donors who have never donated with San Diego Blood Bank and sign up for this program will not see a status update until after they donate blood at a SDBB blood drive or center. Please allow 24-72 hours for the Blood Donor Portal account to show the status update.

Where can I see my membership status?

Blood donors can see and access their donor rewards membership status when logged into the Blood Donor Portal on the left side panel. Membership status is also displayed on their blood donor label when they register to donate blood.

Please note:

• Membership status cannot be viewed on mobile devices at this time.
• It may take 24-72 hours for membership status to update on the Blood Donor Portal after initial sign-up or if any changes to status are made.
• If a donor feels their membership status is not accurate or has extenuating circumstances, please email rewards@sdbb.org.

How do I maintain my Membership Status?

It’s easy! We encourage blood donors to donate whenever possible but recognize that it can be difficult to donate on the exact date they become eligible. The Guardians Circle program is designed to give blood donors an 8-week cushion to come in to donate blood after they become eligible.

• If a donor is eligible to donate blood at the time of sign-up, they have 8 weeks to come in to donate to maintain their Guardians Circle membership status.
• If a donor is not eligible to donate blood at the time of sign-up, they have 8 weeks to come in to donate blood from the date of their whole blood eligibility date. Moving forward, all they need to do is come in to donate within 8 weeks from the day they become eligible to donate.

How do I know my blood donor eligibility date?

Blood donors can find out when they are eligible to donate blood by logging into the Blood Donor Portal or contacting donorservices@sdbb.org or (619) 400-8251.

• The donor portal displays eligibility dates on the left side panel on desktop or laptop computers (except on mobile devices).
• If a blood donor is not yet eligible to donate and tries to schedule an appointment, the date will be red, not allowing the blood donor to schedule.
• Any specific questions related to eligibility dates or scheduling appointments, please contact (619) 400-8251 or donorservices@sdbb.org

What if I come in for my donation appointment or walk in and I am unable to donate blood (e.g., low iron, travel, medication)?

We really appreciate all blood donors who take time out of their day to save lives with us and understand how disappointing it is not to be able to donate. When a donor is deferred, their eligibility date is set for the next time they are eligible to donate (e.g., if deferred for low pulse or blood pressure, the date is set to the next day; if deferred for hematocrit the date is set for two (2) weeks later). As long as the donor returns within 8 weeks of the new date, they will remain a member and continue receiving membership benefits.

Why does SDBB use eligibility dates instead of frequency of donations?

Blood donors are eligible to donate at different times depending on the type of blood donation and type of deferral (e.g., iron mitigation, travel, surgeries, medication). By using eligibility dates, it creates a fair environment, and blood donors are able to remain members as long as they attempt to donate blood.

What are the different donation types and eligibility timelines?

The Blood Donor Portal displays different eligibility dates for whole blood, double red blood cells, platelets, and plasma donations. This can be found on the Donor Snapshot on the left side panel (except when logged in on a mobile device). A blood donor’s 8-week cushion is based on the whole blood eligibility date. It is important for donors to know when they are eligible to give blood.

To be prepared, SDBB recommends blood donors log into the Blood Donor Portal on a desktop or laptop computer to view eligibility date(s) before scheduling an appointment or walking in to give blood.

• Whole Blood Donation: Blood donors are eligible to donate 8 weeks after a whole blood donation. Blood donors have 8 weeks from that date to come in to donate to maintain Guardians Circle membership status. For example, if someone donates whole blood on January 1st, they are eligible to donate again on February 26th. To stay a member, they would need to return to donate blood within 8 weeks (by April 23rd).
• Double Red Cell Donation: Blood donors are eligible to donate 16 weeks after a double red blood cell donation. Double red cell blood donors have 8 weeks from that date to come in to donate to maintain Guardians Circle membership status. For example, if someone donates double red cells on January 1st, they are eligible to donate again on April 23rd. To stay a member, they would need to return to donate blood within 8 weeks (by June 18th).
• Plasma Donation: Plasma donors are eligible to donate 30 days after a plasma donation. Plasma donors have 8 weeks from that date to come in to donate to maintain Guardians Circle membership status. For example, if someone donates plasma on January 1st, they are eligible to donate again on January 31st. To stay a member, they would need to return to donate blood within 8 weeks (by March 28th) unless the whole blood eligibility date indicates differently.
• Platelet Donation: Platelet donors are eligible to donate one week after a platelet donation. Platelet donors have 8 weeks from that date to come in to donate to maintain Guardians Circle membership status. For example, if someone donates platelets on January 1st, they are eligible to donate again on January 8th. To stay a member, they would need to return to donate within 8 weeks (by March 5th) unless the whole blood eligibility date indicates differently.
• Concurrent donations of platelet/red cell, plasma/red cell, or platelet/plasma/red cell: After a concurrent donation, there may be different eligibility dates for various products (i.e., red cell, platelet, plasma). The donation eligibility date used to maintain membership status will always be the whole blood eligibility date. The 8-week cushion begins on the whole blood eligibility date.

What happens if I do not donate within 8 weeks from the day I become eligible?

Guardians Circle membership status will move from “Member” to “Expired.” The only way membership benefits will expire is if a donor waits more than 8 weeks to come to donate after the whole blood eligibility date. Donors do not have to sign up again if this happens. We understand that there can be circumstances that make it impossible to meet the eligibility date and encourage Guardians to email rewards@sdbb.org if this is the case to avoid expiration of benefits.

Please note: Blood donors who have donated 4 times in a rolling calendar year will maintain membership benefits even if they miss the 8-week cushion.

If I am in Expired status, how can I be reinstated as a Guardians Circle member?

Blood donors will stay in “Expired” status until they return to donate again. They do not need to sign up again if they are expired.

Please allow up to 2 weeks for the donor portal to reflect member status. Anyone who came in to donate is moved to member status prior to any Guardians Circle opportunity.

If I am in Expired status and donate double red cells, how can I be reinstated as a Guardians Circle member?

Blood donors who successfully complete a double red cell (2RBC) donation after member expiration will automatically return to member status after the donation.

Can a blood donor choose to opt out of the Guardians Circle program?

Yes. Blood donors may opt out of the program at any time by emailing rewards@sdbb.org or calling (619) 400-8251.

Can a blood donor opt back into the program once they have opted out?

If a blood donor has opted out of the program but decides they want to re-pledge and opt back into the Guardians Circle, they will need to re-sign up for the program. They can email rewards@sdbb.org to coordinate this process. This is only for donors who have opted out of the program via email request or other communication.

Who do I contact if I have more questions about the Guardians Circle Program?

The Guardians Circle Donor Pledge Program was launched on June 25, 2021. Please contact rewards@sdbb.org or call (619) 400-8251 if you have any questions.